Frequently Asked Questions
Shopping/Searching for Products
The Checkout Process
Order Confirmations/Order Status/Tracking
Changes to Orders/Expediting Orders
Returns
Cancellation Policy
Accessibility
Shopping/Searching for Products
Q: How can I find a specific product on the eStore?
A: There are two ways to find an item on the eStore. You can use the category links on the top of the screen to navigate through the different sections of the eStore OR you can use the search box at the top of the page. Use the search box to search for general products or keywords.
Q: How do I make suggestions?
A: We welcome your feedback - please email wmservice@zorch.com. .
The Checkout Process
Q: Why won’t the eStore accept my shipping address?
A: Please make sure your full address has been entered in the shipping fields provided including contact name, street address, city and state. Also make sure your ship to country has been selected from the drop down.
Q: What if I have special delivery instructions?
A: If you have special delivery needs for your order, please use the Optional Note Box below the specific ite or the Optional Order Notes box located on the Shopping Cart Page prior to Checkout. Or if you prefer email wmservice@zorch.com and reference your order number.
Order Confirmations/Order Status/Tracking
Q: Can I get an emailed copy of my order confirmation?
A: Yes, after submitting your order, an order confirmation will be emailed to you automatically. You should receive your emailed order confirmation within a few minutes of placing your order.
Q: How can I check to see if my order shipped?
A: Please visit the My Account section of the eStore. Click on My Orders. Your order status and tracking numbers (if available) are provided for you. If you have any additional questions, please email wmservice@zorch.com.
Changes to Orders/Expediting Orders
Q: How can I make a change to an order I’ve already submitted?
A: Please send the change request, along with your order number, to wmservice@zorch.com or call 877-266-8052. We can work with you from there.
Q: How do I expedite an order I’ve already submitted?
A: Please send your request to wmservice@zorch.com and we will make every effort to accommodate your needs.
Returns
Q: How do I return an item?
A: Please send your request to wmservice@zorch.com We will respond within one business day to help you complete the process. Please be aware of our Return Policy before requesting your return.
Q: What do I do if a product is missing or damaged?
A: Please send details of the missing or damaged item along with your order number to wmservice@zorch.com We will respond within one one business day with a solution.
Cancellation Policy
Q: What is your cancellation policy?
A: If for any reason you need to cancel your order please contact us immediately by email at wmservice@zorch.com or call 877-266-8052 . In some cases, your order may be cancelled without incurring any charges.
Accessibility
Q: Are your sites compliant with WCAG guidelines?
A: Zorch is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for all site visitors, and applying the relevant accessibility standards.
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Zorch eStores are partially conformant with Level A and AA requirements. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
We welcome your feedback on the accessibility of our eStores. Please let us know if you encounter accessibility barriers when shopping with Zorch by reaching out to us using the below information, or visiting the “Contact Us” section of this site.
- Phone: 312.751.8010
- Email: contact@zorch.com
- Postal Address: 500 W. Madison Street, Suite 1550, Chicago, IL 60661, USA
